Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk operations at Four Seasons Hotel Abu Dhabi. This role ensures elite guests receive seamless arrivals and departures while maintaining the high standards of service expected by the brand.

Key responsibilities

• Monitor the arrival and departure of elite guests to ensure smooth check‑in and check‑out processes.
• Schedule Front Desk Supervisors and Receptionists to deliver optimal guest service within budgetary guidelines.
• Train front desk team members and supervise daily performance of their duties.
• Conduct performance evaluations and apply disciplinary actions when necessary.
• Coordinate closely with the Night Manager and other assistant managers to follow up on special guest requests, issues, and operational glitches.
• Review daily reports and operational metrics to maintain service quality.

Required profile

• Proven experience supervising front desk or reception staff in a luxury hotel environment.
• Strong ability to assess guest needs and respond promptly.
• Excellent communication skills for interaction with night management and other department heads.
• Leadership capability to train, evaluate and motivate a diverse team.

Required skills