Assistant Manager – Front Office

About the role

As an Assistant Manager – Front Office at Andaz Dubai The Palm, you will support the Front Desk team in delivering seamless, personalized guest experiences. You will help drive daily operations, uphold brand standards, and nurture a high‑performing, motivated team.

Key responsibilities

• Support day‑to‑day Front Office operations and ensure smooth guest check‑in/check‑out processes.
• Deliver exceptional, personalized service that reflects the Andaz and Hyatt brand values.
• Lead, coach, and motivate Front Office staff, fostering a collaborative environment.
• Address guest concerns promptly and professionally, turning issues into positive outcomes.
• Coordinate with other hotel departments to guarantee overall operational efficiency.
• Maintain and enforce Hyatt and Andaz brand standards across all Front Office activities.

Required profile

• Minimum 2 years of experience as an Assistant Manager, Team Leader or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.
• Strong communication, leadership and guest‑service abilities.
• Excellent problem‑solving and organisational skills.
• Experience with Opera Cloud or similar PMS is an advantage.
• Diploma or degree in Hospitality Management or a related field is preferred.
• Fluency in one of the following languages: Russian, German, French or Spanish.

Required skills

• Opera Cloud (property management system)