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Assistant Manager – Front Office

Andaz · Doubaï

Mid 🇬🇧 English
Opera Cloud

Job description

About the role

As an Assistant Manager – Front Office at Andaz Dubai The Palm, you will support the daily operations of the front desk, ensuring every guest receives a memorable and personalized experience while helping to develop a high‑performing team.

Key responsibilities

  • Support day‑to‑day Front Office operations and maintain brand standards.
  • Deliver exceptional, personalized guest experiences and resolve concerns promptly.
  • Lead, coach and motivate the Front Office team to achieve service excellence.
  • Coordinate with other hotel departments to ensure smooth overall operations.
  • Uphold Hyatt and Andaz brand standards across all guest interactions.

Required profile

  • Minimum 2 years experience as Assistant Manager, Team Leader or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.
  • Hospitality Management diploma or degree preferred.
  • Strong communication, leadership and problem‑solving abilities.
  • Fluency in English; additional language skills in Russian, German, French or Spanish are a plus.

Required skills

  • Proficiency with Opera Cloud (property management system).

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Andaz

Doubaï