Associate Director - Facilities Management

About the role

Dubai Holding Entertainment is hiring an Associate Director for Facilities Management at Global Village, a long-established tourist attraction in Dubai with 26 international pavilions. The role leads facilities management and cleaning services, manages contracts and suppliers, and drives digital transformation and sustainability across the park.

Key responsibilities

• Develop and implement facilities management strategies aligned with Global Village's business objectives.
• Lead the planning and delivery of facilities management and cleaning services to ensure operational excellence and service quality.
• Manage facility management contracts, suppliers and outsourced service providers to meet service standards and contractual requirements.
• Oversee budgeting, cost control and procurement to optimise operational efficiency.
• Drive digital transformation, sustainability initiatives and continuous improvement programmes.
• Monitor operational performance, customer feedback and service delivery outcomes to improve guest, tenant and partner satisfaction.
• Conduct site inspections, technical audits and risk assessments to maintain compliance and support business continuity.
• Manage project handovers, maintenance programmes and asset lifecycle activities.

Required profile

• Bachelor's degree in a relevant discipline.
• Minimum 6-8 years of facilities management experience in retail or office property environments.
• Experience within a theme park environment and managing large-scale outsourced facilities and cleaning service contracts.
• Experience leading sustainability, energy saving or digital transformation initiatives.
• Desired: Facilities Management, Project Management or QHSE certification.

Required skills

• Strong facilities management, contract management and project management capabilities.
• Financial aptitude with experience in budgeting, cost control and resource management.
• Knowledge of HV/LV systems, HVAC systems, plumbing, security systems and safety codes and practices.
• Strong communication, team building, strategic planning and execution skills.