Bell Attendant (6-Month Contract)

About the role

Sofitel Dubai The Palm, a 5-star beachfront resort on the Palm Jumeirah, is hiring a Bell Attendant for a 6-month full-time contract. The role welcomes guests, handles luggage and assists them with arrivals and departures.

Key responsibilities

• Welcome guests on arrival with a friendly and professional attitude.
• Assist guests with loading, unloading and transporting luggage.
• Escort guests to their rooms and explain room features and hotel facilities.
• Respond promptly to guest requests and give information on hotel services and local attractions.
• Maintain the cleanliness and organisation of the lobby, entrance and luggage storage areas.
• Coordinate with the Front Office team for smooth arrivals and departures.
• Arrange transport or taxi services for guests when needed.
• Deliver guest messages, parcels and other items promptly.
• Handle guest belongings with care and confidentiality, and report maintenance or safety concerns.
• Follow hotel policies, procedures and health and safety standards.

Required profile

• High school diploma or equivalent.
• Previous hospitality experience is an advantage.
• Good communication and interpersonal skills.
• Physically fit and able to lift and carry luggage.
• Customer-focused, with a positive and professional attitude.
• Able to work flexible shifts, including weekends and public holidays.

Required skills

• Good command of spoken English; additional languages are an advantage.