Front Office Manager (6-Month Contract)

About the role

Sofitel Dubai The Palm, a 5-star beachfront resort on the Palm Jumeirah, is looking for a Front Office Manager for a 6-month contract. The role oversees all Front Office operations, from reception and concierge to guest relations and reservations, ensuring compliance with hotel standards and procedures.

Key responsibilities

• Oversee all Front Office operations, including Reception, Concierge, Bell Desk, Guest Relations, CID, Business Centre, Airport Representatives, Drivers and Valet Parking.
• Ensure adequate staffing, supervision and operational coverage at all times, and provide a warm, personalised welcome to guests.
• Handle guest complaints and service recovery professionally, and build long-term relationships with VIPs and repeat guests.
• Manage guest profiles, VIP arrivals, pre-registration, room blocking, special requests and guest history records accurately.
• Oversee arrival and departure arrangements, including airport transfers, transportation schedules, room readiness and check-in/check-out.
• Ensure compliance with CID requirements, local government regulations, guest registration procedures and security standards.
• Monitor financial controls, audit procedures, daily reports, night audit results, forecasts and operational statistics.
• Coordinate with Housekeeping, Engineering, Reservations, Sales and Revenue teams, conduct room inspections and lead daily briefings and departmental meetings.
• Recruit, train, coach and evaluate Front Office staff, and monitor performance and corrective actions.

Required profile

• Bachelor's degree or diploma in Hospitality Management, Hotel Management or a related field.
• Minimum 3-5 years of experience in Front Office operations, preferably in a luxury hotel.
• Previous supervisory or managerial experience in the Front Office.
• Fluency in English; additional languages are an advantage.

Required skills

• Strong knowledge of Front Office operations, including Reception, Concierge, Guest Relations and Reservations.
• Proficiency in Property Management Systems (PMS), preferably Opera.
• Good knowledge of hotel financial procedures, room inventory management and revenue optimisation.
• Knowledge of hotel safety standards, security procedures and local government regulations.