BSS L2 SME – Netcracker Billing Expert

About the role

Ericsson is seeking a seasoned BSS Level‑2 Subject Matter Expert to provide advanced support for Netcracker Convergent Billing & Rating platforms. You will ensure billing and charging services remain available, accurate, and compliant with SLA/OLA targets while handling complex incidents and problem resolution.

Key responsibilities

• Act as the L2 SME for Netcracker Convergent Billing & Rating, managing P1/P2 incidents and driving resolution.
• Perform root‑cause analysis, prepare post‑incident reports, and support complex billing, rating, and charging issues.
• Troubleshoot charging, billing, payments, adjustments, discounts, taxation, itemization, and invoice formatting.
• Investigate CDR ingestion, mediation, rating, billing, and invoice generation problems.
• Validate data consistency across Product Catalog, Product Offering, Product Structure, Rating Engine and Billing Engine.
• Monitor application performance, stability and data integrity, and drive permanent fixes for recurring issues.
• Coordinate with IT, network, mediation, integration and Netcracker support teams; act as escalation point for L1 and offshore teams.
• Participate in change advisory board, incident reviews and governance meetings; ensure ITIL‑based change and release compliance.
• Maintain runbooks, SOPs, known error databases and mentor L1 engineers.

Required profile

• Bachelor’s degree in Telecommunications, Computer Science or related field.
• 8+ years of experience in Telecom BSS and Netcracker Convergent Billing & Rating.
• Strong troubleshooting, problem‑solving and analytical skills.
• Experience supporting Order‑to‑Cash (O2C) processes.

Required skills

• Netcracker Convergent Billing & Rating platforms
• Product Catalog, Product Offering, Product Structure, Rule Engine, Discounts & Promotions
• Rating Engine, Billing Engine, invoice lifecycle management
• Event processing, split charging, bill shock, taxation, adjustments, corrections
• REST/SOAP APIs, mediation platforms, ESB integrations
• Log analysis of Netcracker and CDR flows
• Unix/Linux operating systems and shell scripting
• SQL (basic to intermediate)