Call Center & Data Management Supervisor – Car Rental

About the role

We are seeking a detail‑oriented Call Center Quality Assurance Supervisor for our car‑rental division in Dubai. The role focuses on monitoring, evaluating and improving the quality of inbound and outbound customer interactions across phone calls and WhatsApp Business chats.

Key responsibilities

• Monitor and evaluate inbound/outbound calls and WhatsApp Business conversations.
• Listen to recorded calls, assess agent performance against quality standards, and ensure compliance with scripts and policies.
• Identify communication gaps, prepare daily, weekly and monthly quality analysis reports.
• Provide constructive feedback and coaching recommendations to team leaders and agents.
• Track quality scores, maintain performance records, and monitor customer satisfaction trends.
• Collaborate with Operations and Branch Management to drive service improvements.

Required profile

• Minimum 2 years of experience in Call Center Quality Assurance or supervision.
• Experience in the UAE car‑rental industry is a strong advantage.
• Excellent English communication; Arabic is a plus.
• Strong analytical, reporting and organizational skills.
• Ability to coach agents professionally and handle performance feedback.

Required skills

• WhatsApp Business platform
• Microsoft Excel
• Reporting tools

What we offer

• Competitive salary range AED 3,000 – AED 4,000 per month.
• Full‑time permanent contract.
• Opportunity to work in a dynamic car‑rental environment in Dubai.