Call Center Specialist – Remote (Dubai)

About the role

We're growing our customer support team and looking for a Call Center Specialist to handle inbound and outbound calls, resolve inquiries, and deliver a professional, high‑quality service experience. This fully remote position is ideal for candidates fluent in English and Turkish and based in Dubai.

Key responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer inquiries, complaints, and requests on the first call whenever possible.
• Accurately log call details and outcomes in the CRM/ticketing system.
• Follow call scripts, quality guidelines, and company procedures.
• Escalate complex issues to the appropriate team when needed.

Required profile

• Fluent in English and Turkish, both spoken and written.
• Based in Dubai.
• Patient, solution‑focused, and able to handle pressure and difficult calls calmly.
• Good listening skills and the ability to multitask while navigating systems.
• Previous experience as a call center specialist is preferred.

Required skills

• Headsets
• Dialers
• CRM
• Ticketing systems

What we offer

• 100% remote work.
• Training and development support.
• Dynamic, international team environment.
• Competitive salary.