Call Centre Agent / Customer Service Representative (Arabic Speaking)

About the role

We are looking for an Arabic‑speaking Call Centre Agent/Customer Service Representative to join our outsourced team in Dubai. The role involves providing high‑quality support to customers through multiple channels while meeting performance targets.

Key responsibilities

• Assist customers with inquiries, complaints and requests via chat, phone and walk‑in.
• Handle inbound and outbound calls in a courteous, professional manner.
• Maintain service quality while meeting defined performance metrics.
• Troubleshoot basic technical issues related to the company’s application.

Required profile

• Fluent Arabic and good English communication skills.
• Previous experience in a call centre or customer service environment.
• Ability to work in a fast‑paced, outsourced setting and join immediately.

Required skills

• Customer service
• Call handling
• Problem‑solving

What we offer

• Monthly salary between AED 5,000 and AED 5,500.
• 5‑day work week with standard hours.
• 6‑month fixed‑term contract, extendable.
• On‑site role in Dubai.