Captain Waiter - Luxury Restaurant

About the role

Fairmont Bab Al Bahr, a 5-star beach resort in Abu Dhabi, is looking for a Captain Waiter to supervise its restaurant service team and ensure exceptional guest experiences in line with luxury service standards. The role covers daily restaurant operations, service coordination, team guidance and maintaining high guest satisfaction.

Key responsibilities

• Deliver personalized, attentive service, greet guests, assist with seating, present menus and recommend dishes, specials, promotions and beverages.
• Handle guest inquiries, requests and complaints promptly and professionally, and anticipate guest needs.
• Supervise waiters, runners and hosts, run daily briefings, monitor table assignments and keep side stations stocked.
• Guide, train and coach team members, help onboard new colleagues and motivate the team toward departmental goals.
• Monitor performance, give constructive feedback, check cleanliness, grooming and hygiene, and ensure HACCP and food safety compliance.
• Ensure accurate order taking, billing and cash handling, support upselling, and control breakage, wastage and costs.
• Follow health and safety policies and contribute to departmental revenue and profitability targets.

Required profile

• Minimum 2-3 years of experience as a Captain Waiter or Senior Waiter in a luxury hotel or upscale restaurant.
• Strong knowledge of fine dining service standards and restaurant operations.
• Good command of English; additional languages are an advantage.
• Ability to work flexible shifts, including weekends and public holidays.

Required skills

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.