Client Services Manager - Private Banking
Mashreq · Dubai
Job description
About the role
The Client Services Manager will standardise and manage the overall service and operational quality across the Private Banking Division, ensuring adherence to bank policies, SOPs and regulatory compliance at all levels. The role also involves creating, negotiating, implementing and monitoring the success of all Service Level Agreements with partners, while managing client service officers to maintain high service standards.
Key responsibilities
- Standardise and manage service and operational quality across the Private Banking Division.
- Ensure adherence to bank policies, SOPs and regulatory compliance.
- Create, negotiate, implement and monitor Service Level Agreements with partners.
- Manage client service officers and ensure proper service levels.
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Published 8 hours ago
Expires 1 week from now
2 views · 0 interested
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Mashreq
Dubai