Customer Care Agent

About the role

KONE is seeking an energetic Customer Care Agent to join its Sharjah contact centre. Reporting to the Customer Service Team Leader, you will be the primary point of contact for external customers, handling inbound and outbound calls, callouts, and safety‑related situations.

Key responsibilities

• Manage various contacts including alarm calls, test calls, customer callouts, case registrations and technician calls.
• Identify safety situations and provide appropriate safety instructions following global procedures.
• Support supervisors by following up on open callouts and ensuring technicians report back on jobs.
• Connect customers to the right internal KONE contacts for requests outside unplanned maintenance.
• Receive, resolve and communicate solutions for customer queries and complaints.
• Identify potential sales leads from customer interactions and forward them to the sales team.
• Conduct post‑callout or project customer satisfaction surveys.
• Assist local marketing initiatives and campaign activities.

Required profile

• Bachelor’s degree or equivalent.
• Minimum two years of customer service experience.
• Excellent communication, customer management and IT proficiency.
• Stress‑tolerant, detail‑oriented and highly motivated.
• Fluent in English and Arabic; French is a plus.

Required skills

What we offer

• A collaborative and inclusive workplace culture.
• Opportunities for professional growth and development.
• Commitment to employee well‑being, diversity and sustainability.