Customer Relationship Officer - Buffer (Outsource)

About the role

The Customer Relationship Officer – Buffer (Outsource) will manage product and service functions to deliver quality service to ADIB customers, uphold the bank’s warm image, and drive operational efficiency and continuous improvement.

Key responsibilities

• Deposit account documentation, including opening, closing, KYC compliance and handling related inquiries.
• Finance account documentation, preparing finance applications, maintaining customer files, and processing covered‑card requests.
• Sell and cross‑sell ADIB’s retail banking products while promoting the bank’s image.
• Manage and coordinate sub‑ordinates, plan training, conduct appraisals and ensure service delivery standards.
• Support CRM with budget variance comments, internal audit responses and continuous improvement initiatives.

Required profile

• Broad knowledge of ADIB’s retail banking products and services.
• Thorough understanding of ADIB’s retail credit, operational policies and Central Bank of UAE regulations.
• Good knowledge of UAE banking practices, risks and competitor landscape.
• Familiarity with service standards, training and sales techniques.
• Ability to work with management information systems and produce reports.