Customer Service Advisor – Arabic & English (Medical)

About the role

Concentrix is looking for a bilingual Customer Service Advisor to join its on‑site team in Abu Dhabi. The role focuses on supporting customers of medical‑related brands through various communication channels.

Key responsibilities

• Review customer requests and respond according to their needs and situations.
• Provide support and resolve routine problems related to the client’s products or services.
• Interact with customers via phone, email, chat or social media as required.
• Develop technical proficiency with the software tools used to improve customer experiences.
• Champion better brand experiences for both customers and clients.

Required profile

• Bachelor’s degree or diploma in any related field.
• Fluent in Arabic and English (bilingual).
• Proactive, self‑motivated and eager to learn.

Required skills

• Excellent verbal and written communication in both Arabic and English.
• Ability to handle interactions across phone, email, chat and social media.

What we offer

• Full‑time on‑site position in Abu Dhabi.
• Comprehensive training and access to cutting‑edge technologies.
• Opportunities for career growth and internal promotion.