Customer Service and Relationship Officer

About the role

This position combines customer service, sales, and debt collection responsibilities within a fast‑growing team in Dubai. You will engage with retail banking clients and telecom customers, helping them with product inquiries, payment negotiations, and relationship management.

Key responsibilities

• Promote and sell retail banking products to new and existing customers.
• Achieve sales targets while delivering excellent customer service.
• Contact telecom customers to collect overdue payments and negotiate repayment plans.
• Handle customer inquiries, complaints, and escalations professionally.
• Maintain accurate records of interactions and transactions in line with company policies.

Required profile

• Strong communication and interpersonal abilities.
• Positive attitude with a willingness to learn.
• 0–1 year of experience; freshers are welcome.
• Arabic speaking ability required for debt collection role.

Required skills

• Good knowledge of MS Office.

What we offer

• Attractive incentives and rewards.
• Career development and clear growth path from sales to leadership.
• Opportunity to build valuable industry and banking experience.
• Performance‑driven, rewarding work environment.