Customer Service Executive – Freight Forwarding

About the role

Hawk Freight Services FZE is looking for a Customer Service Executive to join its Dubai team. You will be the primary point of contact for customers, handling inquiries, providing shipment updates, and coordinating with internal and external partners to ensure smooth logistics operations.

Key responsibilities

• Handle customer inquiries, service requests, and shipment‑related updates.
• Coordinate with operations teams, airlines, shipping lines, and overseas agents.
• Prepare quotations and follow up on shipment documentation.
• Track shipments and deliver timely status updates to customers.
• Resolve customer concerns and ensure effective solutions.
• Maintain strong relationships with existing customers.
• Collaborate with internal teams for smooth shipment handling.
• Deliver excellent customer service throughout the logistics process.

Required profile

• 2–3 years of experience in customer service within freight forwarding or logistics.
• Good understanding of air freight and/or sea freight operations.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively under deadlines.
• Customer‑focused with a proactive working approach.

Required skills

• Microsoft Office