Customer Service Executive

About the role

Three Lines Shipping is looking for a Customer Service Executive to join its freight forwarding team. The ideal candidate should have UAE freight forwarding experience with strong knowledge of shipment handling, customer coordination, and logistics operations. This role requires excellent communication skills, attention to detail, and the ability to manage customer requirements while supporting smooth sea export shipment processes.

Key responsibilities

• Coordinate with customers regarding shipment updates, requirements, and service requests.
• Handle sea export shipments and ensure smooth documentation and operational processes.
• Communicate with internal teams, customers, and external partners to resolve shipment-related queries.
• Maintain accurate shipment records and provide timely updates.
• Support daily freight forwarding activities and ensure customer satisfaction.

Required profile

• Minimum 1 year of UAE freight forwarding experience is mandatory.
• Arabs & Middle Easterners.
• Hands‑on knowledge of CALOGI system.
• Experience handling sea export shipments.
• Strong customer coordination and communication skills.
• Strong knowledge of freight forwarding operations.
• Strong knowledge of export shipment procedures.
• Strong knowledge of customer service and logistics coordination.