Customer Service Executive – Logistics

About the role

Vega Worldwide Logistics LLC is seeking a customer‑focused Executive to manage client inquiries and support shipment activities within its Dubai operations. The role combines front‑line service with coordination of logistics processes, offering a chance to grow in the freight forwarding sector.

Key responsibilities

• Handle customer inquiries and provide prompt, professional support.
• Manage shipment bookings and coordinate with customers and vendors.
• Prepare purchase orders and shipping‑related documentation.
• Monitor shipment progress to ensure timely deliveries.
• Collaborate with internal departments to resolve customer and shipment issues.
• Follow up on pending bookings and shipment status.
• Build strong customer relationships to enhance satisfaction and retention.

Required profile

• Bachelor’s degree.
• 1–2 years of experience in logistics or freight forwarding (preferred).
• Strong communication and problem‑solving abilities.
• Excellent organizational and follow‑up skills.
• Ability to multitask and thrive in a fast‑paced environment.

Required skills

• Proficiency with MS Office applications.
• Experience using CRM software.