Customer Service Officer (UAE Nationals)
AMS International UAE · Ajman
Job description
About the role
We are seeking a Customer Service Officer (UAE Nationals) to manage inbound calls and email inquiries, delivering prompt and friendly service to our customers.
Key responsibilities
- Answer incoming calls promptly and courteously.
- Schedule orders according to customer requests.
- Handle escalations and complaints, providing appropriate solutions.
- Enhance customer loyalty through a positive phone experience.
- Respond to emails within a 24‑hour SLA.
- Escalate customer complaints received via email.
- Provide personalized service to meet customer needs.
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Published 2 days ago
Expires 1 month from now
25 views · 0 interested
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AMS International UAE
Ajman
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