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Customer Service & Support Specialist

marlow hire · Abu Dhabi

Remote
Remote Junior 🇬🇧 English
support software

Job description

About the role

We are seeking a Customer Service & Support Specialist to serve as the first point of contact for our customers. You will provide timely, accurate assistance across multiple channels, helping to maintain high satisfaction and retention rates.

Key responsibilities

  • Answer customer inquiries via phone, email, and chat.
  • Troubleshoot and resolve issues efficiently.
  • Maintain accurate records of all customer interactions.
  • Identify recurring problems and report trends to management.
  • Support overall customer satisfaction and retention goals.

Required profile

  • Previous customer service experience preferred.
  • Strong communication and active listening skills.
  • Calm and professional demeanor under pressure.
  • Comfortable using support software and handling multiple tasks simultaneously.
  • Reliable remote work setup.

Required skills

  • support software

What we offer

  • Life insurance coverage.
  • Internet and utility reimbursement.
  • Performance bonuses.
  • Mental health days.
  • Equity or stock options.

Questions fréquentes

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Published 3 weeks ago

Expires 1 month from now

33 views · 0 interested

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marlow hire

Abu Dhabi