Duty Manager – Arabic Speaker

About the role

The Ritz‑Carlton Dubai is seeking an Arabic‑speaking Duty Manager to lead front‑desk operations and ensure a seamless guest experience. This full‑time position is based at the DIFC location off Sheikh Zayed Road and involves direct interaction with guests, staff coordination, and adherence to brand standards.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter and manage Marriott Rewards information and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs, and perform cash reconciliation at shift start and end.
• Compile daily reports, cashier and closing logs, and maintain accurate guest accounts.
• Respond to guest requests, coordinate with relevant departments, and follow up to ensure satisfaction.
• Notify loss prevention/security of any theft reports and follow accounting procedures for manual authorizations.
• Assist management with training, coaching, and performance evaluations of front‑office staff.
• Maintain personal appearance, confidentiality, and compliance with safety and company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of front‑office or guest‑services experience.
• Minimum 1 year of supervisory experience.
• Fluent in Arabic and English with professional communication skills.

Required skills

• Proficiency with hotel property‑management and POS systems.
• Cash handling, receipt reconciliation and banking procedures.
• Knowledge of Marriott Rewards, rate coding and market codes.