Experience Consultant – Retail Customer Service

About the role

The Experience Consultant will ensure a seamless shopping experience for customers across our retail locations in Dubai and Sharjah. You will act as the primary point of contact for handling product set‑ups, personalization requests, and training sessions, while maintaining clear communication with internal teams.

Key responsibilities

• Maintain daily handover communication with colleagues and partners to monitor and resolve customer experience issues.
• Assist new clients in setting up products and delivering personalized solutions.
• Support customer training sessions to enhance product usage and satisfaction.
• Take ownership of consumer complaints, addressing them professionally and promptly.
• Ensure proper handover of tasks when required and collaborate with supervisors to provide appropriate solutions.
• Communicate effectively with both small groups and individual consumers.

Required profile

• Minimum of 3 years retail experience in any establishment.
• Strong communication skills for interacting with customers and internal teams.
• Ability to handle complaints with high professionalism and ownership.
• Proactive attitude and willingness to partner with supervisors for solutions.
• Comfortable working in a fast‑paced retail environment.

Required skills