F&B Coach – Guest Experience Specialist

About the role

This role ensures an exceptional guest experience in a highly empowered environment, representing the brand throughout the guest journey and delivering a flawless stay from check‑in to check‑out.

Key responsibilities

• Conduct all operational tasks in the Front Office while adhering to service standards and procedures.
• Go the extra mile to delight guests, prevent complaints and ensure timely service recovery.
• Proactively communicate with fellow team members, always keeping the guest’s interests at heart.

Required profile

• Minimum 4 years experience in the hospitality industry, including at least 2 years in a supervisory role.
• Experience in a 5‑star hotel environment.
• High school diploma required; a degree in Hotel Management or a related field is preferred.
• Genuine service personality with high emotional intelligence.