F&B Coach – Guest Experience Specialist

HOSPITALITY

🇬🇧 English

Job description

About the role

This role ensures an exceptional guest experience in a highly empowered environment, representing the brand throughout the guest journey and delivering a flawless stay from check‑in to check‑out.

Key responsibilities

Conduct all operational tasks in the Front Office while adhering to service standards and procedures.
Go the extra mile to delight guests, prevent complaints and ensure timely service recovery.
Proactively communicate with fellow team members, always keeping the guest’s interests at heart.

Required profile

Minimum 4 years experience in the hospitality industry, including at least 2 years in a supervisory role.
Experience in a 5‑star hotel environment.
High school diploma required; a degree in Hotel Management or a related field is preferred.
Genuine service personality with high emotional intelligence.

Questions fréquentes

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Source : ats:oracle_hcm

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Published 1 week ago

Expires 1 month from now

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