F&B Guest Relations Executive

About the role

The F&B Guest Relations Executive acts as an ambassador for the resort’s food and beverage experience, ensuring every guest receives attentive, professional service. This role blends guest‑facing duties with essential administrative support for the F&B department.

Key responsibilities

• Assist F&B operations in delivering warm, professional service across all outlets.
• Guide guests on menu selections, providing accurate details on dishes, beverages, promotions, and preparation methods.
• Handle guest inquiries and direct them to the appropriate outlet or department.
• Prepare correspondence, reports, meeting minutes, and other departmental documents.
• Maintain accurate F&B files, records, and departmental databases.
• Support the creation and printing of menus and other F&B materials.
• Coordinate closely with other departments to back culinary and service operations.
• Assist with purchase requests and other administrative processes.
• Process monthly attendance and payroll information for service and culinary teams.
• Provide administrative and operational support to F&B leadership as needed.
• Support hotel operations and special events when required.

Required profile

• Minimum 2 years of experience in a similar hospitality role.
• Degree or diploma in Hospitality Management, Food & Beverage, or a related field preferred.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Proficiency in Microsoft Office.
• Strong communication, interpersonal, and problem‑solving skills.
• Guest‑focused, professional demeanor when interacting with guests and colleagues.
• Ability to work collaboratively within a diverse team.
• Flexible, proactive, and effective in a fast‑paced environment.