Field Service Engineer II – Abu Dhabi

About the role

Ultima Genomics is seeking a motivated Field Service Engineer II to join its Abu Dhabi team. You will be responsible for delivering on‑site support for our cutting‑edge genomics instrumentation, ensuring customers achieve optimal performance and reliability.

Key responsibilities

• Provide on‑site service to a primary account and additional customer sites as needed, including repair, installation, and operation of instrumentation.
• Maintain lab inventories and manage tool configurations covering hardware, software, consumables, and application releases.
• Review technical reports, analyse issues with internal teams, and communicate root‑cause findings and timelines to customers.
• Act as the primary customer interface with R&D groups, building confidence in the product and company.
• Summarise and relay issues to development engineers for triage and participate in root‑cause investigations.
• Perform other duties as assigned.

Required profile

• Bachelor’s degree in a scientific or engineering discipline.
• 2–5 years of engineering or field‑service experience, preferably in biotech or capital‑equipment environments.

Required skills

• Electro‑mechanical assembly.
• Server installations.
• Instrumentation troubleshooting.
• Interpretation of technical documentation and schematics (electrical, wiring, fluidic, mechanical drawings).