Floor Manager – Abu Dhabi (The Grove)

About the role

Golden Goose seeks a passionate talent to enhance the customer experience in its Abu Dhabi store at The Grove. The Floor Manager will join the store team, report directly to the Store Manager, and help drive sales and brand loyalty.

Key responsibilities

• Collaborate with management to achieve sales objectives by implementing strategies and monitoring key performance indicators.
• Support the team in delivering detailed product information, up‑selling, cross‑selling and ensuring high customer satisfaction.
• Maintain visual standards, store presentation and product placement in line with brand guidelines.
• Oversee daily operations including opening/closing procedures, cash handling, security and compliance with GDPR and health‑safety standards.
• Drive omni‑channel sales using digital tools such as the Golden App, Salesforce, Xstore and Stealth, and ensure staff are trained on them.
• Act as a brand ambassador, building strong relationships with customers and the local community.

Required profile

• Fluent English; additional languages are a plus.
• Proven retail sales background, preferably in a similar supervisory role.
• Strong communication, problem‑solving and teamwork abilities.
• Effective time‑management and ability to prioritize tasks in a fast‑paced environment.
• Customer‑focused mindset with a passion for delivering personalized experiences.

Required skills

• Golden App
• Salesforce
• Xstore
• Stealth