Front Desk Agent – Hotel Front Office

About the role

We are seeking a dynamic, self‑motivated Front Desk Agent to join our team at Arabian Park Dubai, Edge by Rotana. You will be the first point of contact for guests, delivering personalized, high‑quality service from arrival to departure.

Key responsibilities

• Provide prompt, courteous, and efficient service to achieve high guest satisfaction.
• Greet guests by name, escort them to rooms, and ensure a welcoming experience.
• Assist guests with hotel information, local attractions, promotions, and activity enquiries.
• Maintain up‑to‑date knowledge of hotel rates, occupancy levels, and local services.
• Accurately process check‑in/check‑out transactions and incidental charges using the Front Office system.
• Uphold guest privacy and adhere to hotel policies, procedures, and service standards.

Required profile

• Degree in Hospitality or related field.
• Previous experience in a hotel Front Office department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Computer literate; experience with Opera PMS is advantageous.

Required skills

• Opera (property management system)