Front Desk Receptionist – Hospitality

About the role

The Front Desk Receptionist is the first point of contact for guests at the hotel, ensuring a warm welcome and smooth check‑in and check‑out experience. You will represent the brand, provide courteous service, and support various front‑office operations.

Key responsibilities

• Register and process check‑in for all arrivals.
• Handle guest check‑outs efficiently and professionally.
• Update guest information in the system after each check‑in.
• Perform cashiering duties, foreign exchange transactions, night‑audit tasks and settlement upon departure.
• Manage walk‑in and call‑in reservations when the reservation desk is closed.
• Issue room key cards and ensure guest security.
• Assist at the information counter, foreign exchange desk, business centre, and safe‑deposit boxes as needed.
• Respond promptly to guest requests, resolve complaints, and liaise with relevant departments.
• Maintain cleanliness and neatness of the front‑office area.
• Review log books, verify outstanding items and follow up on pending tasks.

Required profile

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong attention to detail and ability to multitask.
• Customer‑focused attitude with a proactive approach to problem‑solving.

Required skills

• Cashiering and foreign exchange handling.
• Night‑audit procedures.
• Safe‑deposit box management.
• Knowledge of hotel rate codes, packages, segmentation and discounts.

What we offer

• Employee benefit card with discounted rates worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and across the network.
• Participation in corporate social responsibility initiatives such as Planet 21.