Front Office Agent (German, Russian or French Speaking)

About the role

Mandarin Oriental Jumeira, Dubai, a stylish oceanfront resort overlooking the Arabian Gulf and the Dubai skyline, is looking for a Front Office Agent to join its Front Office team. The role covers check-in and check-out, guest correspondence, cash handling and coordination with other departments, and the hotel welcomes candidates who speak German, Russian or French.

Key responsibilities

• Greet, check in and escort guests to their rooms, and handle special guest preferences recorded in guest history profiles.
• Handle the cash drawer according to the MODUB Controller's policy and check the cash float at the start and end of each shift.
• Provide prompt, efficient and courteous service during check-in, check-out and throughout the guest's stay.
• Arrange guest services by working with Concierge, Housekeeping, PBX, Reservations and Room Service.
• Print and drop cash out slips, adjustment slips, paid vouchers and bank count reports, and communicate with the Night Duty Manager and Accounting Department.
• Prepare the daily arrival bucket, in-house bucket and next-day arrivals (welcome cards, guest business cards, registration cards, limousine arrivals).
• Handle guest invoices and credit card authorisation checks in SMS for in-house guests.
• Handle incoming and outgoing guest correspondence (fax, messages, mail).
• Ensure customer satisfaction in line with the hotel's quality experience standards and service pillars, and cooperate with colleagues.

Required profile

• School-level education.
• At least 2 years' experience in a 5-star hotel environment, including at least 1 year in Front Office.
• Previous experience in the Middle East region is an advantage.
• Clear verbal and written English; German, Russian or French speaking skills preferred.

Required skills

• Strong command of Microsoft Office, PSMS, GoConcierge, HotSoS and Rex.
• Attention to detail and ability to organise and handle multiple tasks.

What we offer

• A competitive salary and benefits package.
• Learning and development programmes tailored to different career stages.
• The MOstay programme, offering complimentary nights and discounted room rates for colleagues and their families.
• Health benefits and wellness programmes.