Front Office Assistant Manager – Luxury Resort

About the role

The Front Office Assistant Manager supports the Front of House Manager in delivering an exceptional guest experience at One&Only One Za'abeel, a new luxury resort in Dubai. This role blends operational oversight with a passion for hospitality, ensuring every guest interaction reflects the brand’s standards of anticipation, creativity, and warmth.

Key responsibilities

• Supervise daily front office operations, including guest services and concierge functions.
• Monitor and reconcile all financial transactions, cash handling, and credit card payments.
• Ensure accuracy of guest folios, billing statements, and invoices, correcting discrepancies promptly.
• Manage over‑booking scenarios and coordinate pre‑arrival room preparations for VIP and special‑request guests.
• Record and communicate guest preferences across departments, updating systems such as ALICE, SAGA, and Opera.
• Provide ongoing training, motivation, and performance feedback to front office staff.

Required profile

• Proven experience in front office or guest services within a luxury hotel or resort environment.
• Strong leadership skills with a service‑first mindset.
• Excellent attention to detail and ability to manage multiple priorities.
• Effective communication and interpersonal abilities.

Required skills

• Proficiency with property management systems: ALICE, SAGA, Opera.
• Cash handling and financial reconciliation.
• Guest preference tracking and data entry.