Guest Experience Expert – Front Desk

About the role

The Guest Experience Expert at Marriott Al Forsan provides memorable, personalized service throughout a guest’s stay, from arrival to departure. This role combines front‑desk operations with proactive guest engagement to create a unique experience.

Key responsibilities

• Deliver a wide range of services that guide guests throughout their stay, from check‑in to check‑out.
• Process operational needs, respond to guest requests, complete reports and share local area highlights.
• Maintain a safe workplace by following company policies, protecting assets, upholding quality standards and presenting a professional appearance.
• Ensure guest confidentiality and protect company assets at all times.
• Adhere to uniform, personal appearance and communication standards.
• Perform physical duties such as standing, walking and handling objects up to 10 lb without assistance.

Required profile

• High school diploma or GED equivalent.
• No prior work experience required.
• No supervisory experience or specific licenses needed.