Guest Relations Agent – Luxury Hotel
Mandarin Oriental Milano · Dubai
Job description
About the role
Join the Front Office team at Mandarin Oriental Downtown, Dubai as a Guest Relations Agent. You will be the first point of contact for VIP guests, ensuring every interaction reflects the brand’s legendary service standards and Asian‑inspired hospitality.
Key responsibilities
- Meet, greet and escort VIP guests, managing arrivals and departures with seamless precision.
- Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests and daily operational communications.
- Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.
- Ensure compliance with safety, hygiene and industry regulations through regular inspections and audits.
- Establish personal connections with guests, track their stays and proactively address individual needs.
- Foster teamwork, provide coaching and collaborate with multiple departments to deliver a cohesive guest experience.
Required profile
- Minimum 2 years of experience in a luxury hotel front‑office or guest‑relations role.
- Strong attention to detail and a proactive, service‑oriented mindset.
- Excellent communication skills in English and ability to work under pressure.
- Commitment to teamwork, integrity and respect for diverse guests.
Required skills
- Front Office systems
- PSMS
- Microsoft Office
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Published 1 month ago
Expires 2 weeks from now
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Mandarin Oriental Milano
Dubai