Guest Relations Agent – Luxury Hotel

About the role

Join the Front Office team at Mandarin Oriental Downtown, Dubai as a Guest Relations Agent. You will be the first point of contact for VIP guests, ensuring every interaction reflects the brand’s legendary service standards and Asian‑inspired hospitality.

Key responsibilities

• Meet, greet and escort VIP guests, managing arrivals and departures with seamless precision.
• Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests and daily operational communications.
• Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.
• Ensure compliance with safety, hygiene and industry regulations through regular inspections and audits.
• Establish personal connections with guests, track their stays and proactively address individual needs.
• Foster teamwork, provide coaching and collaborate with multiple departments to deliver a cohesive guest experience.

Required profile

• Minimum 2 years of experience in a luxury hotel front‑office or guest‑relations role.
• Strong attention to detail and a proactive, service‑oriented mindset.
• Excellent communication skills in English and ability to work under pressure.
• Commitment to teamwork, integrity and respect for diverse guests.

Required skills

• Front Office systems
• PSMS
• Microsoft Office