Guest Relations Officer

About the role

Raffles The Palm Dubai is seeking a Guest Relations Officer to be the single point of continuity for guests from reservation through departure. The role is centred on delivering proactive, personalised service that embodies the Raffles brand of intuitive, gracious hospitality.

Key responsibilities

• Act as the primary liaison for guests, ensuring a seamless journey from booking to check‑out.
• Maintain thorough knowledge of Guest Relations SOPs, Raffles brand standards, LQA and Forbes Travel Guide criteria.
• Respond promptly to guest requests, anticipate needs, and resolve issues with discretion.
• Collaborate with housekeeping, food & beverage, and other departments to coordinate special arrangements.
• Document guest preferences and feedback to continuously improve service delivery.

Required profile

• Professional presence that is felt rather than seen, with a proactive and accountable mindset.
• Strong interpersonal skills and a genuine passion for luxury hospitality.
• Ability to work flexible hours in a fast‑paced, guest‑focused environment.

Required skills

• In‑depth knowledge of Guest Relations service procedures and brand standards.

What we offer

• Opportunity to work at a world‑renowned luxury resort on Palm Jumeirah.
• Exposure to a distinguished brand with a heritage dating back to 1887.
• Professional development within a globally recognised hospitality group.