Guest Service Agent

About the role

The Guest Service Agent will be the first point of contact for guests at Anantara The Palm Dubai Resort, delivering warm, personalized hospitality in line with the brand’s luxury standards. You will work closely with the Front Office team to ensure every guest experience is seamless and memorable.

Key responsibilities

• Anticipate and respond to guest needs, requests, and inquiries professionally.
• Maintain thorough knowledge of resort facilities, services, outlets, promotions, and other Anantara properties.
• Handle guest concerns and feedback promptly, ensuring resolutions exceed expectations.
• Process financial transactions and operational procedures according to resort standards.
• Communicate accurately during shift handovers and coordinate with Concierge, transportation, and other departments.
• Identify repeat guests and VIPs, providing personalized service.
• Keep the Front Office Manager informed of feedback, incidents, and operational matters.
• Attend daily briefings, training sessions, and resort events to enhance skills.
• Maintain professional grooming, conduct, and service standards at all times.
• Follow resort policies, safety, security, and compliance regulations.

Required profile

• Professional grooming and conduct.
• Ability to work shifts and ensure clear handovers between teams.
• Strong knowledge of resort facilities, services, and promotions.
• Excellent communication skills and a service‑oriented mindset.

Required skills