Guest Service Agent
Anantara Hotels, Resorts & Spas · Dubai
Job description
About the role
The Guest Service Agent plays a pivotal role in delivering courteous and professional service to hotel guests. You will manage reservations, welcome and register guests, and ensure a seamless stay from check‑in to check‑out.
Key responsibilities
- Take reservations and manage booking inquiries.
- Greet, register, and check‑in guests efficiently.
- Provide outstanding guest service throughout the stay.
- Settle guest accounts accurately at departure.
- Handle guest enquiries, requests, and comments promptly.
Required profile
- Strong focus on customer service.
- Prior experience in hotel front‑office operations (preferred).
- Excellent communication skills with fluency in English.
- Willingness to work shifts, weekends, and public holidays.
Required skills
- Computer skills in Ms Office.
- Experience with Property Management Systems (PMS) (preferred).
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Published 8 hours ago
Expires 1 month from now
6 views · 0 interested
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Anantara Hotels, Resorts & Spas
Dubai