Guest Services Executive – Guest Relations

About the role

The Guest Services Executive will join the Guest Relations team at Jumeirah Marsa Al Arab, a luxury resort on the Arabian Gulf. The role focuses on delivering seamless, high‑touch service to VIP guests from arrival through departure.

Key responsibilities

• Meet and escort arriving VIP guests, ensure swift luggage delivery and courteous, efficient check‑in.
• Provide up‑to‑date information on hotel outlets, amenities, services and facilities, actively upsell and make reservations as needed.
• Share historical and cultural facts about the destination, acting as a storyteller for the brand and the property.
• Handle administrative duties of the Guest Relations operation, ensuring daily communication of important information to relevant departments.

Required profile

• Previous experience in guest services or hospitality, preferably within a luxury hotel environment.
• Strong interpersonal skills with the ability to interact confidently with high‑profile guests.
• Excellent communication and storytelling abilities to convey destination and brand highlights.
• Organised and detail‑oriented, capable of managing administrative tasks and internal updates.

Required skills