Head Butler

About the role

The Head Butler will oversee daily shift operations for Housekeeping, the Recreation/Health Club and, where applicable, Laundry at RC RAK Al Wadi in Ras Al Khaimah. Reporting to senior management, the role ensures guest rooms, public areas and employee zones are clean, well‑maintained and meet the property’s quality standards while supporting guest and employee satisfaction.

Key responsibilities

• Direct and supervise daily housekeeping shift activities, including room inspections, inventory control and supply management.
• Coordinate with the Front Desk to communicate room status and prepare work assignments for check‑outs and discharges.
• Maintain and enforce housekeeping policies, standards and procedures across all guest and public spaces.
• Manage departmental budgets, monitor expenses and strive to meet or exceed financial targets.
• Conduct training, schedule staff, track attendance and ensure compliance with HR policies and disciplinary procedures.
• Lead the inspection programme, hold staff accountable for corrective actions and recognise outstanding performance.
• Participate in departmental meetings and communicate goals clearly to the team.

Required profile

• High school diploma or GED with at least two years of housekeeping or related experience, or
• A two‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or a related field (no experience required).
• Strong understanding of budgeting, inventory control and guest‑service standards.
• Ability to train, motivate and evaluate staff while maintaining fair and consistent HR practices.

Required skills

• Inventory management
• Budget monitoring
• Staff scheduling and time‑attendance tracking
• Inspection and quality control procedures