Housekeeping Manager – Lead Standards & Team Development

About the role

Hilton is seeking an experienced Housekeeping Manager to uphold the highest cleanliness standards across its properties in the United Arab Emirates. The role combines deep operational expertise with strong people leadership to drive excellence and guest satisfaction.

Key responsibilities

• Ensure full implementation and continuous compliance with Hilton and brand housekeeping standards in guest rooms, public areas, and back‑of‑house facilities.
• Lead daily housekeeping operations through active supervision, inspections, coaching, and follow‑up.
• Serve as the subject‑matter expert for cleaning methodologies, chemical applications, equipment usage, and surface care.
• Identify, troubleshoot, and resolve complex cleaning challenges, including stain removal and surface damage.
• Conduct detailed quality inspections and drive continuous improvement initiatives to maintain exceptional cleanliness scores.
• Develop, mentor, and train housekeeping team members, fostering a culture of accountability and operational excellence.
• Manage departmental administration, including scheduling, productivity monitoring, inventories, training records, compliance documentation, and operational reporting.
• Optimize labor productivity, resource allocation, and supply utilization while maintaining service excellence.

Required profile

• Proven leadership experience within housekeeping operations in internationally branded hotels or high‑standard hospitality environments.
• Demonstrated success leading and developing large housekeeping teams in fast‑paced settings.
• Advanced knowledge of cleaning chemicals, machinery, hygiene standards, and surface maintenance requirements.
• Strong expertise in resolving difficult cleaning, hygiene, and maintenance challenges.
• Track record of improving quality standards, operational consistency, and team performance.
• Exceptional coaching, training, and people‑development capabilities.
• Excellent communication and interpersonal skills with the ability to build trust across all organizational levels.

Required skills

• Quality inspections
• Compliance documentation
• Housekeeping operations
• Cleaning procedures
• Operational reporting
• Cleaning chemicals
• Hygiene standards
• Stain‑removal techniques
• Cleaning methodologies
• Equipment usage
• Resource allocation
• Surface care
• Surface maintenance