Junior Retention Officer – German Language

About the role

We are looking for a Junior Retention Officer who will act as the bridge between Capital.com and our German‑speaking clients in Switzerland. Based in Dubai, you will help turn first‑time traders into long‑term partners by providing market insight, solving issues quickly and building lasting trust.

Key responsibilities

• Develop and maintain relationships with Swiss clients, understanding their trading goals, risk appetite and knowledge level.
• Provide timely market insights and analysis to support informed trading decisions.
• Own client issues from start to finish, coordinating with trading operations, compliance and product teams.
• Train new clients on platform features and trading tools, enhancing confidence and loyalty.
• Drive retention and re‑activation through proactive outreach, strategic follow‑ups and personalized engagement.
• Achieve monthly targets for client satisfaction, portfolio activity and retention metrics while ensuring high‑quality interactions.
• Identify patterns in client feedback and relay insights to product and operations teams.

Required profile

• Native‑level German and strong English communication skills; additional Italian or French is a plus.
• Genuine interest in financial markets and CFD trading; prior industry experience is not mandatory.
• Analytical mindset with the ability to link client behaviour, market conditions and platform usage.
• Clear written and verbal communication, capable of persuading and de‑escalating situations.
• Resilience and persistence for repetitive outreach activities.

Required skills