Manager – Crew Training Business Operations (Emiratisation)

About the role

The Manager Crew Training Business Operations (Emiratisation) reports to the Divisional Vice President of Cabin Crew Training and leads the administrative, logistical and operational planning functions for all Cabin Crew Training (CCT) disciplines. The role ensures seamless delivery of training, operational excellence and a high‑quality learning environment that aligns with Emirates Group standards.

Key responsibilities

• Define strategic direction for training operations, including footprint planning and resource allocation across CCT disciplines.
• Oversee CCT administrative functions such as course enrolments, training records, licensing and reporting, ensuring accuracy and audit readiness.
• Manage CCT facilities – maintenance, upgrades and safety compliance – and supervise vendor relationships.
• Ensure full compliance with Health Safety Environment (HSE), quality and emergency procedures; lead risk assessments.
• Lead system optimisation initiatives for training systems (e.g., TMS, IOB) and drive continuous improvement projects.
• Develop and manage the CCT operations budget, coordinating procurement and resource planning.
• Produce operational performance reports, analyse trends and provide insights for senior decision‑making.
• Build strong internal and external stakeholder partnerships and represent CCT in audits and cross‑functional initiatives.

Required profile

• Proven experience in leading training operations, preferably within aviation or a similar regulated environment.
• Strong background in administrative and logistical planning, budget management and vendor oversight.
• Demonstrated ability to ensure compliance with HSE, quality standards and audit requirements.
• Experience in strategic system optimisation and continuous improvement initiatives.

Required skills

• Training Management System (TMS)
• IOB (Integrated Operations Base) platform