One Touch Service Officer – Arabic Speaker

About the role

The One Touch Service Officer provides front‑office telephone support and coordinates guest requests for internal services at Sofitel Dubai Jumeirah Beach. The role requires fluent Arabic and strong English communication to ensure a seamless, high‑standard guest experience.

Key responsibilities

• Answer and manage incoming calls, wake‑up calls and messages using Sofitel telephone etiquette.
• Process guest requests for room service, internal services and coordinate with all departments.
• Update guest requests and history in HotSos, Micros and Opera systems.
• Report guest comments or complaints and apply Sofitel problem‑resolution techniques.
• Maintain a clean, well‑organized work area and ensure equipment is tidy.
• Follow emergency, security, anti‑discrimination and harassment procedures.

Required profile

• Previous experience in guest services, reservations or front office preferred.
• Strong communication skills in English; Arabic fluency required; additional languages a plus.
• Flexibility to work shifts, weekends and public holidays.
• Positive attitude and ability to multitask in a fast‑paced environment.

Required skills

• Proficiency with telephone systems.
• Microsoft Office suite.
• Property Management System – Opera (preferred).