Operations Executive
Vantage · Doubaï
Description du poste
About the role
Vantage is seeking a motivated Operations Executive to support day‑to‑day activities in its Dubai office. The role acts as a vital bridge between front‑office sales and trading teams and the back‑office functions of settlement, compliance, and client support, ensuring smooth operational flow for Forex and CFD clients.
Key responsibilities
- Handle operational client queries via phone, email, and live chat.
- Process client requests for account changes, transfers, and profile adjustments.
- Perform KYC/AML checks and support account verification and activation.
- Prepare and maintain daily operational reports and performance logs.
- Maintain CRM records and assist in updating client information.
- Escalate unresolved issues and operational risks to management.
Required profile
- 1‑2 years of experience in Forex/CFD brokerage operations or related financial services.
- Detail‑oriented with excellent organizational and communication skills.
- Ability to work effectively with cross‑department teams and external partners.
Required skills
- Knowledge of CRM and back‑office platforms.
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Vantage
Doubaï
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