Operations Manager - Beauty Vocational Training Institute

About the role

A fast-growing health and wellness group in Dubai is looking for an experienced Operations Manager to lead its beauty vocational training institute. Reporting to the CEO, you will oversee operations, sales, education, compliance and administration, working closely with Sales, Marketing and Finance to drive enrolments, revenue and an outstanding student experience. The role is based at the Dubai facility, with the possibility of supporting expansion into the wider GCC.

Key responsibilities

• Lead, develop and inspire the education, sales and administrative teams, and manage instructors and staff through performance reviews, KPIs, training and skills development
• Contribute to strategic planning and growth initiatives as part of the senior leadership team
• Lead the sales team to meet enrolment and revenue targets, aligned with Marketing
• Oversee administration, records and student satisfaction
• Design and deliver programmes and lead curriculum development to international standards (CIDESCO, CIBTAC, ITEC)
• Ensure compliance with KHDA, DHA and other regulators, and audit student records, instructor qualifications and classroom performance
• Schedule classes, instructors and training rooms, and manage inventory, consumables, assets, budgets and expense reports
• Analyse performance data and recommend improvements
• Oversee the online education platform and organise industry events, guest lectures and networking
• Keep up to date with regulatory changes and update policies and procedures

Required profile

• 8-10 years of experience in vocational beauty education, operational management and compliance oversight within beauty training institutes
• Diploma in Esthetics/Skin Care required; Bachelor's or Associate degree is an advantage
• Advanced knowledge of CIDESCO, CIBTAC and ITEC standards and a proven compliance record
• DHA Allied Health Professional licence is a plus; valid UAE driving licence required
• Experience leading diverse teams across sales, education and administration
• Flexibility to work evenings and weekends as needed

Required skills

• Microsoft Office (Excel, PowerPoint)
• Digital learning and analytics platforms
• Strong sales acumen and communication skills