Patient Administration Executive

About the role

The Patient Administration Executive will be the first point of contact for patients visiting the Royal Medical Centre. You will manage front‑desk operations, coordinate appointments and ensure accurate billing and insurance processing.

Key responsibilities

• Greet patients, direct them to the appropriate departments and provide routine hospital information.
• Handle telephone inquiries, schedule appointments, manage no‑shows and reschedule patients.
• Register new patients, keep records up‑to‑date and maintain confidentiality.
• Provide information on medical insurance coverage, collect co‑payments and issue claim forms.
• Facilitate daily cash, credit‑card and cheque collections and ensure accurate end‑of‑shift processing.
• Generate and process patient invoices, issue bills and assist patients with payment options.

Required profile

• College diploma in any discipline.
• Strong communication and interpersonal skills to interact with patients, staff and doctors.

Required skills

• Working knowledge of the Hospital Information System and appointment scheduling.
• Understanding of medical insurance eligibility and billing procedures.
• Cash handling, invoicing and basic financial protocol compliance.