Clinical Case Manager - Paediatric Developmental Centre

About the role

A paediatric developmental centre in Dubai is hiring a full-time Clinical Case Manager who acts as the single point of contact for families, ensuring integrated, family-centred care from intake to transition. The postholder coordinates clinical pathways, champions the parent experience and supports clinical governance, retention and continuity of care in line with centre SOPs and DHA standards. The role reports to Centre Management / Centre Leadership.

Key responsibilities

• Manage each child's case from intake to discharge or transition, including assessment coordination, therapy planning, progress reviews and transition planning
• Consolidate goals from Speech & Language Therapy, OT, Behaviour Therapy, Psychology, Physiotherapy and Nutrition into an Integrated Master IEP, with input from the responsible clinicians
• Coordinate interdisciplinary case meetings, record actions, assign follow-ups and track completion
• Coordinate assessment reports, IEP reviews, progress reports and parent review schedules, and therapy schedules with clinicians and front office
• Track onboarding, active caseload, admissions and discharges, and update management accurately
• Build supportive relationships with parents, lead intake discussions and explain the assessment and service process
• Coordinate parent meetings on progress, goals, feedback and next steps, and provide emotional support and psychoeducation within scope
• Refer parents to a licensed Psychologist for formal counselling, respond to concerns empathetically and escalate clinical or operational issues
• Identify early signs of dissatisfaction, missed attendance or possible discontinuation and follow up proactively
• Track progress against IEP goals, maintain the Parent Meeting Tracker, case-management tracker and onboarding records, and prepare regular management updates on parent feedback, review status, active cases and retention risks
• Adhere to DHA regulations, the Code of Conduct, informed-consent requirements and child safeguarding policy, keep EMR/HMS documentation timely and accurate, and report safeguarding concerns, incidents and complaints immediately

Required profile

• Master's degree in Psychology
• Minimum 3 years' experience in a paediatric developmental or rehabilitation setting
• Valid DHA licence required if appointed to practise as a Psychologist / Clinical Psychologist
• Fluent in Hindi and English (spoken and written)

Required skills

• Proficiency in EMR/HMS and Microsoft Office
• Excellent communication, empathy and conflict-resolution skills
• Cultural sensitivity with multicultural UAE families, discretion and confidentiality, teamwork and interdisciplinary communication

What we offer

• Salary based on qualification and experience
• Standard benefits as per UAE Labour Law
• Performance-based incentive, subject to management discretion