Planning & Customer Care Manager

About the role

The Planning & Customer Care Manager ensures terminal operations run smoothly by coordinating activity schedules and synchronising subcontractor work to maximise customer satisfaction and achieve full occupancy targets.

Key responsibilities

• Develop and maintain monthly/quarterly terminal work schedules, optimising output and synchronising internal and third‑party activities.
• Manage client accounts, understand their terminalling requirements and ensure service delivery meets agreed quality, quantity, time and cost criteria.
• Oversee stock management, including product testing, MSDS documentation, and accurate reporting of received, used and remaining inventory.
• Coordinate storage solutions with Chemstore when on‑site capacity is insufficient.
• Comply with cyber information security policies, report incidents and support ISMS initiatives.

Required profile

• BSc in an engineering discipline, preferably chemical.
• 5–6 years of relevant experience, ideally in the oil & gas sector.
• Strong interpersonal, planning and problem‑solving abilities.
• Customer‑focused mindset with the ability to manage expectations and resolve service issues.
• Excellent organisational skills and attention to detail.

Required skills

• Stock management and inventory reporting.
• Scheduling of terminal activities and coordination with subcontractors.