Reservation Agent

About the role

The Reservations Agent will handle individual and group booking enquiries for a luxury hotel, providing accurate information on rates, availability, packages and hotel services. The role aims to deliver exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques.

Key responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists and group blocks accurately.
• Identify guest requirements and recommend suitable room types, packages and alternative dates.
• Apply upselling techniques to maximize room revenue and occupancy.
• Explain rates, promotions, guarantee terms and cancellation policies clearly.
• Maintain organized reservation records and coordinate with Front Office, Sales, Finance and other departments.

Required profile

• Minimum 1–2 years of experience in a similar hospitality reservation role.
• Fluency in Russian is required.
• Strong communication, customer service and sales skills.
• Flexible to work rotating shifts, weekends and public holidays.

Required skills

• Proficiency in reservation systems and handling deposits.
• Attention to detail when processing special requests and billing instructions.